Your Questions Answered
Find quick answers to common queries about our services, process, and more.
What is included in "Ceremony Service"?
The ceremony service covers all audio and musical needs for your wedding ceremony. This includes pre-ceremony music, processional music for entrances, and managing any special musical requests. We ensure microphones and sound systems are set up for clear audio of vows, readings, and officiant speeches. Our goal is to enhance the atmosphere and ensure a seamless auditory experience throughout the ceremony.
Why is "Ceremony Service" charged differently?
(1) Separate Setup: A distinct audio setup is often needed for the ceremony, separate from the reception, requiring extra equipment and setup time.
(2) Precision Timing: The ceremony demands precise timing for music cues, such as starting a song at an exact moment to match key events.
(3) Increased Preparation: DJs invest additional time coordinating to ensure every detail is perfect, necessitating extra preparation and rehearsal.
How do you customize the music experience for each couple?
We begin with a detailed consultation to understand your vision and special requests. You'll be paired with a DJ who matches your style, and our powerful music planning tool helps you curate your ideal wedding soundtrack. During a focused planning session, our DJ will explore what makes your relationship unique, ensuring your story is beautifully expressed through personalized music selections and performances.
What sets your DJ service apart from others?
We offer a diverse pool of DJs to ensure you find the perfect match for your style and vibe. Our streamlined processes guarantee exceptional customer service and care. Our DJs have a proven track record of successful events, as evidenced by stellar reviews and repeat collaborations with major companies. Additionally, as part of a large team, we maintain high-quality, up-to-date equipment to ensure superior sound and performance at your event.
What are your payment and cancellation policies?
A 50% deposit secures your booking, with the remaining balance due 7 days before the event. Cancellations result in forfeiture of the deposit. For COVID-19 shutdowns, we offer a partial refund (1/3) or free rescheduling. Other special circumstances are handled on a case-by-case basis to find the best solution for everyone.
What is your policy on handling unexpected situations or equipment failure?
Our commitment to reliability is unmatched. We have a large team of skilled DJs, with a backup DJ always on standby for every event, ensuring we've never missed an event. Additionally, our robust support team is ready to provide immediate technical assistance or equipment replacements if needed, ensuring your event proceeds smoothly and without interruption.
What is the recommendation for choosing between my venue's A/V system or yours?
First, confirm if your venue requires you to use their A/V system. If it's optional, we'll discuss with the venue's representative to provide a fair and transparent recommendation. The final decision will be up to you, based on budget and logistical considerations.
Are setup and teardown included in the DJ service hours indicated in your packages?
The hours specified in our DJ service packages refer solely to performance time and do not include setup and teardown. These services are provided complimentary at no extra charge. Please note that a delivery fee may apply depending on the venue's distance.
When will the DJ arrive to set up?
Our DJ will arrive at the venue 2-6 hours prior to the agreed DJ performance start time, depending on the complexity of the setup and any special requests made by the client. This information will be communicated during your consultation call with your DJ.
What genres do you play?
Current Pop / Top 40, 2010s Pop, 2000s Pop, 90s Pop, 80s Pop, 70's Pop, Oldies (50s / 60s), Classic Rock, Country, Jazz, R&B, Hip Hop, EDM, Punjabi/Bhangra, Bollywood, Afrobeat, Reggaeton, Latin Pop, Soca, Arabic Pop, K-Pop, J-Pop, Celtic, plus many more!
What is the solution for a venue that prohibits 3rd-party sound equipment?
If a venue prohibits third-party sound equipment, we offer a "plug-and-play" discount. The discount amount varies based on the package and event. Please contact us for more information on this offer.
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